Frequently asked questions
More than 50 answers about travelling for treatment: prices, safety, travel and recovery.
Questions by topic
Getting started
What medical tourism is, how to use medviajes and what you need before you start.
8 questions
Prices and payments
Why prices differ between countries, what a quote includes and how to pay safely.
9 questions
Safety and quality
Accreditation, medical licences and red flags when comparing clinics.
7 questions
Travel, visa and stay
Flights, visas, accommodation, companions and how long to stay.
7 questions
Treatments
Specific questions about dental, hair, aesthetic, bariatric, eye and fertility care.
8 questions
Recovery and follow-up
What happens after surgery: flying home, check-ups and complications.
6 questions
Rights, insurance and data
Travel insurance, medical liability, complaints and data protection.
5 questions
The most common questions
How does the AI assistant work?
You describe what you need and the AI builds a complete itinerary with clinic, hotel and flight.
Is my medical data safe?
The chat is processed by an external AI provider (DeepSeek) under a data-processing agreement. We do not ask for clinical records or medical documents in the chat, we never sell your data, and you can request deletion at medviajes@protonmail.com.
How much does the platform cost?
Using it is free. We earn a commission from providers when you book.
Can I travel with companions or pets?
Yes, the AI takes companions and pets into account when planning flights and hotels.
Can I cancel a booking?
Yes, according to each provider's cancellation policy, shown before payment.
Can I plan for someone else?
Yes, you can create additional profiles (for example, for a relative).
50 questions